Privacy policy

Privacy Policy for autocomsoftwareupdates.co.uk

This privacy policy will explain how V-Tech UK (operating autocomsoftwareupdates.co.uk) uses the personal data we collect from you when you use our website, software, and services.

What data do we collect?

V-Tech UK collects the following data:

• Personal identification information: Name, email address, phone number, etc.

• Vehicle Data: VIN numbers of diagnosed vehicles.

• Verification Data: Images of your national identification (driver’s license, ID, or passport).

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback via email.

• Use our diagnostic software.

• Use or view our website via your browser’s cookies.

How will we use your data?

We collect your data so that we can:

• Process your order and manage your account.

• Email you with special offers on other products and services we think you might like.

• Identify which user or workshop serviced a specific vehicle to aid investigations of misuse of diagnostic functions.

• Legal & Contractual Obligations: If required by law or contract, we may transfer data to authorities or OEMs (such as Daimler AG, its subsidiaries, and vicarious agents) to aid in investigations of unauthorized or fraudulent use of our products.

   

• Fraud Prevention: When processing your order, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

   

How do we store your data?

V-Tech UK securely stores your data in our CRM system, ERP system, and email system. Your information is protected using technical and organizational controls to minimize the risk of misuse.

Diagnostic Log Storage: We also store pseudonymized information about which user ID diagnosed a specific vehicle at a certain time. This information can be connected with a person if there is suspicion of misuse of the diagnostic software and is stored in encrypted log files. The key to connect the user ID with an identified person is only accessible to a limited number of administrators.

Retention Periods:

• National ID: Our data processor for user identification only keeps the images of your national identification long enough to verify that the registration information is correct. After that, only a transaction number is stored, and all other records are erased.

• Vehicle Diagnostics: We keep information about vehicle diagnostics for a period of two years. After two years, all log records older than two years will be deleted.

   

• User ID Data: We will keep information about what person is connected with a specific user ID for a period of two years since the last active use of the software. Once this time period has expired, we will delete your data by destroying the key to connect the user ID with a person. Once a user ID is no longer identifiable, that user ID becomes invalid. Should you need to use the software again, you will need to go through the identification process again to get a new user ID.

   

Marketing

We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members of the WOW Group.

What are your data protection rights?

V-Tech UK would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate, or complete information you believe is incomplete.

   

• The right to erasure – Under certain conditions, you have the right to request that we erase your personal data. This right only pertains to processing based on your express consent, such as subscriptions to marketing newsletters.

   

• The right to restrict processing – Under certain conditions, you have the right to request that we restrict the processing of your personal data.

• The right to object to processing – Under certain conditions, you have the right to object to our processing of your personal data. Note: This may prevent you from using our services and software, as we are contractually and legally required to collect data about the usage of our software and services in some cases.

If you make a request, we have up to one month to respond to you. If you would like to exercise any of these rights, please contact us at our email below.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

How to manage cookies: You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites and social media

The autocomsoftwareupdates.co.uk website may contain links to other websites. Our privacy policy applies only to our website and services, so if you click on a link to another website, you should read their privacy policy.

If you follow us on Facebook or other social media, we take no responsibility for how the social media platforms process any data that they may collect. Interactions with us on social media are subject to the privacy policies of their respective platforms.

Changes to our privacy policy

V-Tech UK keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 24 March 2026.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

• Email: sales@v-techuk.com

• Phone: 0800 195 1245

• Address: V-Tech UK, 181 Forest Rd, Ilford IG6 3HZ, UK

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that V-Tech UK has not addressed your concern in a satisfactory manner, you may contact the regulatory authority for data protection in the UK:

• Information Commissioner’s Office (ICO)

• Website: https://ico.org.uk/